The Donostia / San Sebastián Adif train station connects the city with various places in Spain. It is in the city centre, next to the bus station.

Map: Pº de Francia 22, 20012 Donostia / San Sebastián
Website: https://www.renfe.com/
Tel: +34 912 320 320 Information – +34 900 400 555 Assistance service
Email: bzs.sansebastian@adif.es
Social media: Facebook / Instagram / X

It can be reached by adapted public transport.
Numerous lines in the urban bus network, run by Dbus, link various parts of the city with areas close to the station.
● In Paseo de Francia, lines 17, 24, 37 and 45 have a stop in front of the station.
● Information about lines and timetables: Dbus
● Or on the Dbus app
● There is a taxi rank at the station.
● The routes from the bus stops and the train station are wheelchair-accessible.

● There is a public carpark, Geltokia Car Park, 70 metres away.
● The public carpark have spaces reserved for PRM.

● Access to the station is on street level.
● It has an automatic sliding door with a clear opening width of 2.50 m.

● Wheelchair users can move around freely inside the station.
● Hard, even floor surface.
● From the entrance we come to a large hall where the ticket machines, information point, neon signs with information about train times, toilets and turnstiles are located.
● There are seats in the station and on the platforms.

● The information point does not have a low counter.
● There are signs with train timetables.
● There are screens with information about train arrivals and departures.
● There are ticket machines. All of them are wheelchair-accessible.
● There is also information on the web site and on Renfe apps that are available for iOS and for Android.

● ADIF has a free care and assistance service for people with disabilities or reduced mobility – Assistance Service. It is for long-distance passengers who need any kind of help.
● You can ask for this through any ticket purchasing channel and the Assistance Service app for iOS and Android.
● People with hearing disabilities and/or speech difficulties can apply via the following link: www.telesor.es
● Find out more about the ADIF Assistance Service.

All stations and vehicles are required to accept assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) free of charge in accordance with Law 10/2007, of 29 June on Assistance Dogs for the Care of Persons with Disabilities.

● The Estación del Norte has a toilet reserved for PRM.
● There are 2 turnstiles that are wheelchair-accessible..
RENFE trains have reserved seats for people with reduced mobility and reserved spaces for wheelchair users.
● Assistance service available on request.

● The trains have a PA system on board that announces upcoming stops.
● The Renfe web site is partially accessible.
● Assistance service available on request.
● The free telephone 900 400 555 is a service associated with purchasing tickets and asking for the assistance service, intended for people who are visually impaired. It enables them to purchase, change or cancel tickets, and to ask for help in buying tickets.
● The Renfe Assistance Service app is accessible to screen reader users.

● People who are hearing impaired and/or have speaking problems can contact Adif free-of-charge by texting the following link: www.telesor.es
● They can get information there about services at Adif station and on Renfe trains, and also ask for the assistance service.
● Assistance service available on request.

● Assistance service available on request.